Last updated: [Insert Date]

Welcome to Outlet Dog Feedly Store! These Terms and Conditions govern your use of our website www.dogfeedly.com and all purchases made through our store. By accessing our site and making purchases, you agree to these terms.

1. Our Store

Outlet Dog Feedly Store is a premium online retailer specialising in high-quality dog care products including food, treats, and accessories. We’re committed to providing pet owners with excellent products and customer service.

2. User Responsibilities

2.1 Account Information

When creating an account, you must provide accurate and complete information. You’re responsible for maintaining the confidentiality of your account credentials.

2.2 Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Interfere with the proper working of our website
  • Misrepresent your identity or provide false information
  • Use our products for any commercial purposes without permission

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but colours may vary slightly due to monitor settings. Product packaging may change occasionally.

3.2 Product Availability

All orders are subject to availability. If an item becomes unavailable after you place your order, we’ll notify you and offer alternatives or a refund.

3.3 Product Safety

Our products are intended for canine use only. Please:

  • Follow all feeding guidelines on packaging
  • Store products as directed
  • Monitor your pet when introducing new foods or accessories
  • Keep products out of reach of children

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but this won’t affect confirmed orders.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at checkout. Your card will be charged when we process your order.

4.4 Order Confirmation

You’ll receive an email confirmation once your order is placed. This isn’t an acceptance of your order – acceptance occurs when we dispatch your items.

5. Shipping and Delivery

5.1 Shipping Areas

We ship worldwide except to some remote areas and parts of Asia. If we cannot ship to your location, we’ll notify you during checkout.

5.2 Processing Time

Orders are processed within 1-2 business days.

5.3 Shipping Options

We offer two shipping methods:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary due to customs processing.

5.4 Delivery Issues

If your package appears damaged upon delivery, please refuse it or note the damage with the carrier. Contact us immediately at [email protected].

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receipt if they are:

  • In original, unopened packaging
  • In resalable condition
  • Accompanied by proof of purchase

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened Wet Dog Food
  • Opened Dry Dog Food (if seal is broken)
  • General Treats with opened packaging

6.3 Return Process

To initiate a return:

  1. Email us at [email protected] within 15 days
  2. Wait for return instructions and authorization
  3. Ship items to our returns address with tracking

6.4 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping costs are non-refundable unless the return is our error.

7. Intellectual Property

All content on our website (logos, text, images, etc.) is our property or used with permission. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Use

We’re not liable for any injury or damage resulting from:

  • Improper use of our products
  • Failure to follow product instructions
  • Allergic reactions or individual pet sensitivities

8.2 Website Use

We strive to keep our website accurate and available, but we’re not liable for:

  • Temporary unavailability
  • Technical errors beyond our control
  • Any consequential losses from website use

9. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we handle your personal information.

10. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

11. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these Terms and Conditions, please contact:

Outlet Dog Feedly Store
77 Brook St, Chester, GB CH2U 4RW
Email: [email protected]

We aim to respond to all inquiries within 2 business days.

Thank you for choosing Outlet Dog Feedly Store – where we believe every dog deserves the best!