At Outlet Dog Feedly Store, we’re committed to making sure both you and your furry friend are completely satisfied with every purchase. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia). All orders are processed within 1-2 business days before shipping.

Shipping Options:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Cost: £12.95
  • Free Shipping:
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Available for orders over £50

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to be completely happy with your purchase. If you’re not satisfied, you may return most items within 15 days of receiving your order.

Eligibility for Returns

To be eligible for a return or exchange, items must be:

  • In original, unopened packaging
  • In resalable condition
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items:

For health and safety reasons, we cannot accept returns on:

  • Opened Wet Dog Food – Due to its perishable nature
  • Opened Dry Dog Food – Once the seal is broken
  • General Treats – If packaging has been opened

This policy doesn’t affect your statutory rights for faulty or misdescribed items.

How to Return an Item

Follow these simple steps:

  1. Contact Us – Email our customer service at [email protected] within 15 days of receiving your order. Use our Return Request Template below.
  2. Wait for Approval – We’ll respond within 2 business days with return instructions and a Return Authorization Number (RAN).
  3. Package Your Item – Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return – Send the package to our returns address (provided in your approval email) using a trackable shipping method. Keep your shipping receipt.
  5. Receive Your Refund/Exchange – Once we receive and inspect your return, we’ll process your refund or ship your exchange within 5 business days.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Outlet Dog Feedly Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
Quantity: [Number of Items]
Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name/Size if applicable]
[ ] Store credit

Please let me know the next steps for completing this return.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Information

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Information

  • We’ll ship your replacement item as soon as we process your return
  • You’ll receive tracking information via email
  • Standard shipping rates apply unless the exchange is due to our error

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

International Returns

  • Mark the package as “Returned Goods” to avoid customs charges
  • Any customs fees or import taxes are the customer’s responsibility
  • We cannot refund original shipping costs for international orders

Need Help?

Our friendly customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

  • Email: [email protected]
  • Mail: Outlet Dog Feedly Store, 77 Brook St, Chester, GB CH2U 4RW

We aim to respond to all inquiries within 2 business days.

At Outlet Dog Feedly Store, we stand behind our premium dog care products. If you’re not completely satisfied with your purchase, we’ll make it right – because we believe every dog deserves the best, and so do you!