At Outlet Dog Feedly Store, we’re as committed to your satisfaction as we are to your dog’s wellbeing. We understand that sometimes products might not meet your expectations, which is why we offer a straightforward returns and exchanges process for most items.

Our Return Policy

You may return or exchange most items within 15 days of receiving your order, provided they are:

  • In original, unopened packaging
  • In resalable condition
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Opened Wet Dog Food – Due to perishable nature
  • Opened Dry Dog Food – Once the seal is broken
  • General Treats – If packaging has been opened

Note: This policy doesn’t affect your statutory rights for faulty or misdescribed items.

How to Return an Item

Follow these simple steps to return or exchange an item:

  1. Contact Us – Email our customer service team at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all necessary information.
  2. Wait for Approval – We’ll respond within 2 business days with return instructions and a Return Authorization Number (RAN).
  3. Package Your Item – Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return – Send the package to our returns address (provided in your approval email) using a trackable shipping method. We recommend keeping your shipping receipt.
  5. Receive Your Refund/Exchange – Once we receive and inspect your return, we’ll process your refund or ship your exchange within 5 business days.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Outlet Dog Feedly Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
Quantity: [Number of Items]
Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name/Size if applicable]
[ ] Store credit

Please let me know the next steps for completing this return.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is received and inspected:

  • Refund Processing Time: 5-7 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Information

For exchanges:

  • We’ll ship your replacement item as soon as we process your return
  • You’ll receive tracking information via email
  • Standard shipping rates apply unless the exchange is due to our error

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

International Returns

For customers outside the UK:

  • Please mark the package as “Returned Goods” to avoid customs charges
  • Any customs fees or import taxes are the customer’s responsibility
  • We cannot refund original shipping costs for international orders

Need Help?

Our friendly customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Outlet Dog Feedly Store, 77 Brook St, Chester, GB CH2U 4RW

We aim to respond to all inquiries within 2 business days.

At Outlet Dog Feedly Store, we stand behind our premium dog care products. If you’re not completely satisfied with your purchase, we’ll make it right – because we believe every dog deserves the best, and so do you!