At Outlet Dog Feedly, we’re committed to making premium dog care paws-itively simple for pet parents worldwide. Below you’ll find answers to common questions about our products, shipping, and services.

About Our Products

What types of dog food do you offer?

We specialise in high-quality nutrition with options including:

  • Dry Dog Food: Premium brands like Acana, Symply, and Canagan
  • Wet Dog Food: Including Royal Canin and other vet-recommended options
  • General Treats: For training and rewarding your pup
How do I choose the right food for my dog?

Consider your dog’s age, size, activity level, and any special dietary needs. Our Dog Health section contains guides, or you can email our team at [email protected] for personalised recommendations.

What makes your dog leads and collars special?

We select only durable, comfortable options designed for daily use and safety. Many feature quick-release buckles and padded designs for your dog’s comfort.

Ordering & Account

How do I create an account?

Simply begin checkout and you’ll have the option to create an account. Benefits include:

  • Faster checkout
  • Order tracking
  • Access to special offers
I forgot my password – what should I do?

Click “Forgot Password” on the login page to reset it. You’ll receive an email with instructions within minutes.

Shipping & Delivery

What shipping options do you offer?

We provide two tail-wagging good options:

  • Standard Express (£12.95): 10-15 day delivery via DHL/FedEx with full tracking
  • Free Value Shipping: For orders £50+, 15-25 day delivery via EMS
How long does order processing take?

Our Chester-based team personally packs each order within 1-2 business days – no automated systems here!

Do you ship to my country?

We ship globally* with some exceptions in remote areas and occasional Asian restrictions. Contact [email protected] to confirm availability for your location.

Can I track my order?

Absolutely! You’ll receive tracking details by email when your package ships. Standard Express orders include full visibility from warehouse to doorstep.

Payments

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?

Yes! We use industry-standard encryption and never store your full payment details on our servers.

Returns & Refunds

What’s your return policy?

We offer a 15-day return window from delivery date for unopened products. Simply email us your order number to initiate the process. Original shipping costs are non-refundable.

What if my order arrives damaged?

We’ll rush replacements immediately! Contact us within 48 hours of delivery with photos of the damage.

How long do refunds take?

Once we receive your return, refunds are processed within 5 business days. The time to appear in your account depends on your bank/payment provider.

Still Have Questions?

Our friendly team at [email protected] knows every inch of our delivery process and products. We typically respond within 24 hours (except weekends).

Remember – every order helps us continue our mission to make premium dog care accessible worldwide. Thank you for trusting Outlet Dog Feedly with your pet’s needs!