At Outlet Dog Feedly, we understand that when your furry friend’s supplies are running low, every day counts. That’s why we’ve designed our delivery service to be as reliable and straightforward as our premium pet products – no hidden surprises, just tail-wagging efficiency.

Shipping That Keeps Up With Your Dog’s Needs

Whether you’re stocking up on 12kg bags of Acana Grass-Fed Lamb or treating your pup to new durable leads, we offer two hassle-free shipping options to suit every budget-conscious pet parent:

1. Standard Express Shipping (£12.95)

  • Carriers: DHL or FedEx – trusted global partners
  • Delivery Time: 10-15 days after dispatch (typically 12-14 days to most EU destinations)
  • Best for: When you need those grain-free Symply dry food or Royal Canin wet food sooner rather than later
  • Tracking: Full visibility from our warehouse to your doorstep

2. Free Value Shipping (Orders £50+)

  • Carrier: EMS reliable postal service
  • Delivery Time: 15-25 days after dispatch (perfect for planned bulk purchases)
  • Best for: Smart savers stocking up on 3+ bags of Canagan or complete care bundles
  • Tip: Combine with friends/family to unlock free shipping – more treats for every pup!

From Our Warehouse to Your Wagger

Here’s what happens after you click “order”:

  1. Day 1-2: Our Chester-based team personally packs your order with care (no automated systems here!)
  2. Day 3: Your package begins its journey – you’ll receive tracking details via email
  3. Day 4+: Our partners handle the rest while you enjoy 30% savings on premium nutrition

Global Tails, Local Service

While we ship worldwide*, please note:

  • Some remote areas may have extended delivery times (we’ll notify you if this affects your order)
  • Asian destinations occasionally face temporary restrictions – check our shipping info page for updates
  • All packages include customs documentation to smooth international transit

*Exclusions apply to certain territories – contact [email protected] for clarification

Returns Without the Ruff Time

Not completely satisfied? We offer:

  • 15-day return window from delivery date
  • Simple process – just email us with your order number
  • Full refunds (excluding original shipping costs) upon receipt of unopened products
  • Special exceptions for damaged goods – we’ll rush replacements immediately

Still have questions? Our team at [email protected] knows every inch of our delivery process and can provide personalized estimates for your location.

Remember – every order helps us continue our mission to make premium dog care accessible worldwide. Thank you for trusting Outlet Dog Feedly with your pet’s needs!